Refund policy

RETURNS

Due to the intimate nature of our products and for hygiene and safety reasons, all sales are final.

TAN specializes in swimwear, and because these items are considered intimate apparel, we do not accept returns or standard exchanges.

If a return or exchange request is exceptionally approved:

  • The item must be new, unworn, unwashed, and free of any visible signs of wear (including makeup, deodorant stains, fragrances, lotions, etc.).

  • The item must be returned in its original packaging with hygiene liners intact.

  • Customer is responsible for return shipping costs.

  • No monetary refunds will be issued. Approved cases will receive store credit only.

  • Any request for an exception must be submitted within 5 calendar days of the delivery date. Requests submitted after this period will not be considered.

TAN reserves the right to refuse any request that does not meet these conditions.

Order Issues & Defective Items

If you receive an incorrect item, a defective item, or if any item is missing from your order, you must contact us within 48 hours of delivery at shoptaninfo@gmail.com

Requests submitted after this period may not be eligible for review.

To evaluate your claim, we may require photos of the item, packaging, and proof of purchase.

Exceptions:
In extreme situations, requests may be evaluated case-by-case at our sole discretion. Approval is not guaranteed.

SALE ITEMS

  • All sale items are final sale.

  • No returns, exchanges, or refunds on sale items.